Telesales Negotiator

• Book qualified market appraisals for staff within the Connells Group estate agency offices to undertake.
• Aim to deliver excellent customer service at all times by carefully listening to all customers requirements, maintaining accurate records of all communications and ensuring all necessary follow-up action is taken at the earliest opportunity.
• Deliver exceptional peformance results at all times by aiming to exceed your key performance indicators at every opportunity.

• You will be able to demonstrate personal success within sales and/or customer services.
• Be able to work to challenging targets and deadlines and to deliver when under pressure.
• Energetic, enthusiastic and dynamic with a desire to succeed in a very competitive industry/environment.
• Excellent communication skills both written and verbal with the ability to deal confidently with clients and develop and maintain internal and external professional relationships both over the phone and face to face.
• Able to adopt a flexible attitude to working hours and evening and weekend working may be required.
• You will need to be IT literate with knowledge of and the ability to effectively and efficiently use computerised systems such as Microsoft Office, specifically Word and Excel, the Internet and Email.