| Key responsibilities |
- Ensure every customer is greeted in a friendly, positive and enthusiastic manner in an attempt to build rapport.
- Ascertain applicants' needs by listening carefully to the details provided, probing where necessary to ensure all data acquired.
- Qualify applicants, match them to suitable properties and organise viewings at the earliest opportunity.
- Immediately advise suitable applicants of any new instructions, which may be suitable.
- Ensure all viewings are promptly followed up and that the vendor is immediately advised of the details
- Ensure than when an offer is accepted that all administrative duties are attended to and that the sale is actively progressed through to a satisfactory and business like conclusion.
- Maintain full documentation of all applicants, their requirements and actions.
- Ensure every effort is made to cross sell Connell products, in particular, on every occasion attempt to gain an introduction to Connell Home Conveyancing and Connells Mortgage Services.
- Optimise every opportunity to secure valuations and to obtain Instructions
- Undertake valuations in a professional manner and in such a way that the vendor forms a positive and favourable impression of Connell's ability to meet their needs.
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