| Key responsibilities |
- Ensure all customers are greeted in a professional, friendly, positive and enthusiastic manner at all times.
- Ascertain applicants' needs by listening carefully to the details provided, probing where necessary to ensure all data acquired.
- Qualify applicants, match them to suitable properties and organise viewings at the earliest opportunity.
- Immediately advise suitable applicants of any new instructions, which may be suitable.
- Ensure all viewings are promptly followed up and that the vendor is immediately advised of the details.
- Ensure than when an offer is accepted that all administrative duties are attended to and that the sale is actively progressed through to a satisfactory conclusion.
- Maintain full documentation of all applicants, their requirements and actions.
- Ensure every effort is made to cross sell company products, in particular, on every occasion attempt to gain an introduction to Sequence Home Conveyancing and Sequence Mortgage Services.
- Ensure you comply at all times with all legislative requirements and company directives, policies and procedures.
- Carry out ad hoc projects at the request of your Manager and others as and when required.
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