Treating Customers Fairly

The 'Treating Customers Fairly' (TCF) initiative was launched by the Financial Services Authority (FSA) and requires all regulated firms to ensure they achieve fair outcomes for customers at each and every stage of a transaction.

To comply with TCF, Connells is committed to:

• Helping our customers fully understand the features and benefits, risks and costs of any financial product before they commit to buying
• Ensuring our customers are provided with suitable advice and are kept appropriately informed before, during and after the sale
• Asking our staff to treat customers in a way they would expect to be treated
• Continuously monitoring and measuring our TCF activity and making sure it is entrenched in every part of our business 

Connells commitment to TCF provides our customers with peace of mind that any queries or concerns will be dealt with in a professional and compliant manner.  As our customer, we will always endeavour to treat you fairly.

Click here to visit the FSA's dedicated 'Treating Customers Fairly' page.

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