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Contact Us

Contact Us

Want to view a property or request details on a property?

Each property has downloadable property particulars with full branch contact details. Alternatively, you can request details or book a viewing with the local branch office that is handling the sale, by using the buttons below the property photograph.

Want to locate a local branch?

Contact details for all Connells branches can be obtained using the Locate a Branch search box on the left-hand side of this page.

Interested in Lettings?

For all tenant and landlord enquiries, to discuss our lettings services and properties to rent, please contact your local lettings branch - using the Locate a Branch Lettings search box on the left-hand side of this page.

Want to organise a survey or an EPC?

Please contact Connells Survey & Valuation
T:  01525 218630
F:  01525 218651

Want to make a will?

Please contact your local branch.

Other departments:

LPA Receiver
T:  01525 858860
F:  01525 216842
 

AMG
13-21 High Street
Guildford
GU1 3DG
T: 01483 456231
DX 133593 - Guildford 1
E: guildford@amgltd.co.uk
 

Head Office                                                                          
Connells
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 218500 (main switchboard)
F: 01525 218691
 

If you have a RESIDENTIAL SALES complaint (relating to buying and selling a property)

EA Compliance Department
Connells Group
Cumbria House
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 215410 
E: complianceresidential@connells.co.uk

If you have a LETTINGS complaint (relating to renting a property)

Connells Residential Lettings
Customer Services
1st Floor
907 Walsall Road
Great Barr
Birmingham
B42 1TN
T: 0121 357 3143
E: lettingsadministration@connells.co.uk

General Lettings Enquiries
For general lettings enquiries please email lettingsenquiries@connells.co.uk or call 01233 651686

For RESIDENTIAL SALES and LETTINGS complaints; In the event that our company complaints procedure has been exhausted and you still remain dissatisfied, you should note that our Alternative Dispute Resolution entity for both sales and lettings complaints is:

The Property Ombudsman 
Milford house
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
E: admin@tpos.co.uk 
W: www.tpos.co.uk

 

Complaints - Mortgage and Insurance Services (including Lettings Insurance)
Customer Relations
Connells
16-20 Hockliffe Street
Leighton Buzzard
Bedfordshire
LU7 1GN
T: 01525 244504
E: customerrelations@connells.co.uk

If your MORTGAGE SERVICES complaint is not dealt with to your satisfaction or we do not issue you with a Final Response within eight weeks, you may refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service provides a free and independent service for consumers, and can be contacted at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

T: 0800 023 4567

Under EU regulation, from 15 February 2016, for products and services bought online you have the right to refer any complaint to the Online Dispute Resolution platform (ODR) who can put you in touch with the right body to help resolve your complaint.  The ODR will still refer you to the Financial Ombudsman Service as the alternative dispute resolution body. The Financial Ombudsman Service will refer you back to our complaints process unless you’ve already been through this. So you might prefer to go straight to the Financial Ombudsman Service after you’ve been through our complaints process. If you decide to use the ODR platform, when you complete the form online please include the following e-mail address as our contact point: customerrelations@connells.co.uk

 

Making a complaint

For copies of complaints leaflet please use the links below:

Residential Sales leaflet

Residential Lettings leaflet

Mortgage Services leaflet

 

 


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