• Connells Estate Agents


    Copyright © 2026 Connells Residential. All rights reserved.


    Connells Residential which is registered in England and Wales under company number 1489613.
    Registered Office is Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire LU7 1GN.
    VAT Registration Number is 500 2481 05.



    For activities relating to regulated mortgages and non-investment insurance contracts, Connells Residential is an appointed representative of Connells Limited which is authorised and regulated by the Financial Conduct Authority.



    Connells Limited’s Financial Services Register number is 302221.

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    About usBranchesSwindon North

    Tenant Fees

    Get a Free Valuation
    Lettings: 01793 747957

    Contact our Swindon North branch

    Please send us your details and one of the team will be in touch with you as soon as we can.

    The Swindon North Team-driven to secure you the BEST PRICE for your home! A powerhouse team proudly led by Nick Catlin (Branch Partner)
    The Swindon North Team-driven to secure you the BEST PRICE for your home! A powerhouse team proudly led by Nick Catlin (Branch Partner)
    Meet the team dedicated to selling and finding your perfect home. An energetic team backed by experience and enthusiasm
    Meet the team dedicated to selling and finding your perfect home. An energetic team backed by experience and enthusiasm
    Chloe and Izzy have a wealth of experience in Lettings and cover Swindon and surrounding areas.
    Chloe and Izzy have a wealth of experience in Lettings and cover Swindon and surrounding areas.

    Connells Swindon North

    Explanation of our tenant fees

    We would like to provide clarity of the fees that may become payable during a tenancy you are looking to enter into. We believe you should understand these before you make any decision about a property or before you decide to view a property.

    Acceptance of any offer will be subject to contract, referencing and immigration checks. You will need to pay the Rent and Deposit that is due under a Tenancy Deposit, or where the landlord is offering the property with a deposit replacement guarantee product, and you wish to take up this option, you will need to provide proof that you have purchased such a product by providing us with a copy of the insurance certificate before a tenancy can start.

    Referencing and Right to Rent Checks – You will be asked to complete an application before referencing can be undertaken, you should also provide an original photographic Identification (e.g. passport, National ID card, VISA, resident permit, driving licence) and Proof of Residence (e.g. original utility bill, council tax bill or bank statement all of which much be less than 3 months old) if you have any queries relating to this please speak to the branch you are dealing with.

    You should be aware that the need for a guarantor may not become apparent until your referencing (including references for any joint tenants) has been completed. Where a guarantor is required they will need to complete an application form and provide photographic identification and proof of residence.

    Referencing will cover a check against the credit file and public records of the individual, an Anti-Money Laundering check, confirmation of employment and salary details, confirmation of previous tenancy details, right to rent checks, reporting the results of all those checks to your prospective landlord to see if your application is acceptable.

    Tenant deposit – from 1 June 2019 landlords in England are limited to the equivalent of 5 weeks rent for new and renewed tenancies (or 6 weeks if the annual rent is £50,000 or more). This is calculated by dividing the annual rent by 52 and multiplying by 5 (or 6 if rent is £50,000 or more) and will be required to be paid at the start of the tenancy. This is subject to referencing.

    Holding Deposit – In England under the Tenant Fees Act 2019 Holding Deposits are limited to the equivalent of one weeks rent. This is paid in order to reserve a property. This is calculated by multiplying the monthly rent by 12 to establish the annual rent, then dividing the annual rent by 52. The Holding Deposit will be required to be paid once your offer is accepted. You will be provided with the rules of when this is to be returned to you or retained by the agent before this payment is made.

    Tenant Fees Act 2019 permits certain fees / charges to be made under the following circumstances:

    Fees

    Fee£ Inc. VATExplanation
    Company application fee£100£100 including VAT
    Default fee for late payment of rentsee explanationChargeable from 14 days arrears calculated on the interest at 3% above Bank of England base rate on the late payment of rent for each day that the payment is outstanding.
    Loss of a key or other security devicesee explanationLandlords and letting agents can charge a tenant a fee to cover the cost of replacing the lost key or security device (e.g. fob, electronic device for garage doors / security gates).
    Payment on termination of a tenancysee explanationLandlords and letting agents can require a tenant to make a payment for an early termination (surrender) of the tenancy agreement at the tenants request.
    Payment on variation, assignment or novation of a tenancy£50When a tenant has requested it, landlords and letting agents can charge to vary, assign or replace a tenancy. Fee charge £50 (including VAT)

    You should be aware that the need for a guarantor may not become apparent until your referencing (including references for any joint tenants) has been completed, therefore any guarantor referencing fee(s) will only become payable should a guarantor be required


    For more details, please contact the branch