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3rd Line Analyst

Connells, Leighton Buzzard
Salary & Benefits

UP TO £35,000 Basic Salary (Depending on experience) - Career Progression

About the Job

3rd Line Helpdesk Analyst

Leighton Buzzard

UP TO £35,000 Basic Salary (Depending on experience) - Career Progression

A 3rd Line Analyst position based in a Leighton Buzzard working for a busy internal IT support function.

Key Responsibilities: 

  • Provide 3rd line support for the Helpdesk, resolving desktop and server related issues within SLA targets
  • Review and implement Service Packs / Updates to key applications / operating systems
  • Enhance skills / knowledge within 1st/2nd line team offering advice / training where applicable
  • Update and maintain knowledge base of PC / server related articles
  • Perform proactive maintenance of PCs / servers as required
  • Manage and maintain web and email filtering solutions, MDM software and Skype / Telephony
  • Assist in the management of all areas of the Active Directory domain
  • Maintain builds for server / desktop / laptop
  • Minimize the risk of security breaches within the PC / Server environment (via Anti Virus, patching, domain policies, server hardening etc)
  • Maintain the application deployment mechanism for PCs / Servers (SCCM)
  • Be able to cover other roles within the team during periods of holidays / sickness
  • Keep up to date with the latest developments within IT

Job Scope / other details: 

  • Location
    • Lavells House, Leighton Buzzard
    • National travel required occasional when required by role
  • Working Hours
    • Early and late shifts (08:00-16:30 / 09:30 – 18:00) required on a rota basis.
    • Saturday morning shift (overtime) required approximately once every 6 weeks (rota). Bank Holiday cover also provided on the same basis.
    • On-call shift required approximately once every 5-6 weeks on a rota basis. Covers weekday evenings from 6pm to 11pm and weekends and Bank Holidays from 8am to 4pm.
    • Out of hours work required when needed

General Background and Experience:

  • Good team player
  • Able to work under own initiative
  • Able to interact well with both business and technical resources at all levels
  • Takes ownership of issues and sees them through to resolution
  • Logical approach


  • At least 2 years’ experience in a similar role
  • At least 1 industry standard full qualification (Microsoft/Cisco) or evidence that you’re working towards obtaining the qualification (exams passed).

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