Skip Navigation LinksHome > Recruitment > Jobs > Job Vacancy

3rd Line Analyst

Location
 
Connells, Leighton Buzzard
Salary & Benefits

UP TO £35,000 Basic Salary (Depending on experience) - Career Progression

About the Job

3rd Line Helpdesk Analyst

Leighton Buzzard

UP TO £35,000 Basic Salary (Depending on experience) - Career Progression

A 3rd Line Analyst position based in a Leighton Buzzard working for a busy internal IT support function.

Key Responsibilities: 

  • Provide 3rd line support for the Helpdesk, resolving desktop and server related issues within SLA targets
  • Review and implement Service Packs / Updates to key applications / operating systems
  • Enhance skills / knowledge within 1st/2nd line team offering advice / training where applicable
  • Update and maintain knowledge base of PC / server related articles
  • Perform proactive maintenance of PCs / servers as required
  • Manage and maintain web and email filtering solutions, MDM software and Skype / Telephony
  • Assist in the management of all areas of the Active Directory domain
  • Maintain builds for server / desktop / laptop
  • Minimize the risk of security breaches within the PC / Server environment (via Anti Virus, patching, domain policies, server hardening etc)
  • Maintain the application deployment mechanism for PCs / Servers (SCCM)
  • Be able to cover other roles within the team during periods of holidays / sickness
  • Keep up to date with the latest developments within IT

Job Scope / other details: 

  • Location
    • Lavells House, Leighton Buzzard
    • National travel required occasional when required by role
  • Working Hours
    • Early and late shifts (08:00-16:30 / 09:30 – 18:00) required on a rota basis.
    • Saturday morning shift (overtime) required approximately once every 6 weeks (rota). Bank Holiday cover also provided on the same basis.
    • On-call shift required approximately once every 5-6 weeks on a rota basis. Covers weekday evenings from 6pm to 11pm and weekends and Bank Holidays from 8am to 4pm.
    • Out of hours work required when needed

General Background and Experience:

  • Good team player
  • Able to work under own initiative
  • Able to interact well with both business and technical resources at all levels
  • Takes ownership of issues and sees them through to resolution
  • Logical approach

Required:

  • At least 2 years’ experience in a similar role
  • At least 1 industry standard full qualification (Microsoft/Cisco) or evidence that you’re working towards obtaining the qualification (exams passed).

adam.perkins@connellsgroup.co.uk



Apply for this vacancy


iCOOKIES

This website uses cookies to improve the overall performance of the site and give you the best user experience.

By continuing to use this website you are accepting the use of these cookies. Find out more.