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Customer Service Advisor

Connells, Leighton Buzzard
Salary & Benefits £14,000 - £16,000 Basic Salary - Career Progression
About the Job

Customer Service Advisor 

Leighton Buzzard 

£14,000 - £16,000 Basic Salary - Career Progression

The Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, Conveyancing and more!

We are currently recruiting for a Customer Service Advisor to join our Property Management team in Leighton Buzzard

Key Responsibilities:

  • Undertake duties in line with signed Service Level Agreements, particular focus on co-ordinating property maintenance.
  • To arrange all required safety inspections / certification in line with current legislation and client instructions. 
  • To instruct the marketing team once the property is ready to market via the works order process. 
  • Ensure routine and additional property visits/checks are carried out in the required time frame.
  • Liaise with contractors/outsourcing resources to ensure repair/maintenance works are carried out to a satisfactory standard and timescale and in line with any guarantees/warranties.
  • Where possible and financially viable for the client, to claim for repair/maintenance work under insurance.
  • Establish whether liability for work is landlords or tenants.
  • Meditate and negotiate between the parties regarding the disposal of the deposit.
  • Ensure that the relevant payments are instructed promptly and properly regarding contractors, deposits and landlord bills.
  • Co-ordinate and prepare renewal of tenancies.
  • Draw up all non-standard tenancy agreements following instructions from client and forward in timely manner.

Skills Required:?

  • Ability to stay calm under pressure.
  • Customer service skills
  • Excellent negotiation and influencing skills.
  • Excellent organisational skills.
  • Ability to share information widely, listen and welcome constructive challenges.
  • Ability to work to targets and achieve results.

What's in it for you?

  • Progressive Career opportunities open to all
  • Be recognised with regular Awards & Incentives
  • Work towards ARLA - NFOPP Qualifications


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